Q: What is the cancellation policy for appointments?

Cancellation & Rescheduling Policy Please provide as much notice as possible when making changes to your appointment. We recommend giving at least 3 days' notice to prevent incurring any fees. Changes to your appointment made within 2 business days will incur a fee. • Changes made by 12:00 p.m., two business days before your appointment: $100 reschedule/cancellation fee • Changes made after 12:00 p.m., within two business days of your appointment: Full session fee Examples: • Thursday appointment: • Changes made before 12:00 p.m. on Tuesday → $100 fee • Changes made after 12:00 p.m. on Tuesday → Full session fee • Monday appointment: • Changes made before 12:00 p.m. on Thursday → $100 fee • Changes made after 12:00 p.m. on Thursday → Full session fee We understand that unexpected circumstances arise. Our cancellation policy allows us to offer appointments to clients on our waitlist as early as possible. In certain situations, if we can fill your appointment time, we may choose to waive the fee. To ensure everyone has the opportunity to book an appointment, please provide as much notice as possible. This will also help you avoid any cancellation or rescheduling fees.

Question 1

What services does your psychology practice offer?

Accepted Answer

Our practice offers a range of psychological services, including individual therapy, couples therapy, family therapy, psychological assessments, and counselling for various mental health and emotional concerns.

Question 2

How do I schedule an appointment with a psychologist in your practice?

Accepted Answer

The most efficient way to schedule a session with our psychologists is through our online portal.
If you require an in-person appointment and would prefer to speak with an administrator, please contact our administration team for assistance or to ask any questions about our booking process. You can reach them via the enquiry form on our contact page (https://www.ikigaipsychology.com.au/contact)or by calling 0451 167 764.

Question 3

What can I expect during my first therapy session?

Accepted Answer

During your initial session, you'll have the opportunity to discuss your concerns, goals, and expectations with your therapist. This is also a time for your therapist to gather background information to better understand your unique situation.

Question 4

How long are therapy sessions, and how often should I attend?

Accepted Answer

Therapy sessions typically last 50-60  minutes. The frequency of sessions varies depending on the nature of your concerns, ranging from weekly, fortnight, monthly to less frequent appointments.

Question 5

Is therapy confidential?

Accepted Answer

Yes, therapy sessions are confidential. Our practice adheres to strict confidentiality guidelines, and your personal information is protected. There are legal and ethical exceptions to confidentiality, which your therapist will discuss with you.

Question 6

What qualifications do your health professionals hold?

Accepted Answer

Our Psychologists are registered with the Australian Health Professionals Regulations Agency (AHPRA) and have advanced degrees, Masters Level Qualifications or PhDs in their specialised field of interest. They have experience and expertise in various therapeutic approaches and are dedicated to providing effective and compassionate care.

Question 7

Do you accept insurance, and what are your payment options?

Accepted Answer

We accept a range of insurance plans, including private health and Medicare. Please have a look at our fees page that includes further information about private health and medicare rebates.

Question 8

Can I choose my therapist or be matched with one based on my needs?

Accepted Answer

You can request a specific therapist based on your preferences, or we can match you with a therapist whose expertise aligns with your concerns and goals.

Question 9

What types of issues or concerns can your therapists help with?

Accepted Answer

Our therapists are experienced in addressing a wide range of mental health and emotional concerns, including but not limited to depression, anxiety, perfectionism relationship problems, stress, trauma, OCD, ADHD, identity concerns, and personal growth and development.

Question 10

What is the cancellation policy for appointments?

Accepted Answer

Cancellation & Rescheduling Policy
​
​Please provide as much notice as possible when making changes to your appointment. We recommend giving at least 3 days' notice to prevent incurring any fees.
Changes to your appointment made within 2 business days will incur a fee.
 • Changes made by 12:00 p.m., two business days before your appointment:
$100 reschedule/cancellation fee
 • Changes made after 12:00 p.m., within two business days of your appointment: Full session fee
Examples:
 • Thursday appointment:
    • Changes made before 12:00 p.m. on Tuesday → $100 fee
    • Changes made after 12:00 p.m. on Tuesday → Full session fee

• Monday appointment:
    • Changes made before 12:00 p.m. on Thursday → $100 fee
    • Changes made after 12:00 p.m. on Thursday → Full session fee

​
We understand that unexpected circumstances arise. Our cancellation policy allows us to offer appointments to clients on our waitlist as early as possible. In certain situations, if we can fill your appointment time, we may choose to waive the fee.

To ensure everyone has the opportunity to book an appointment, please provide as much notice as possible. This will also help you avoid any cancellation or rescheduling fees.

Question 11

Can I contact my therapist between sessions in case of urgent matters?

Accepted Answer

Your therapist will discuss their availability for contact between sessions. For urgent support, please get in touch with Life Line 13 11 14 or present to your local hospital for immediate care. If you are in an emergency or you are at threat of harming yourself, call 000.

Question 12

What should I do if I have questions or concerns about my therapy or therapist?

Accepted Answer

Open communication is essential. If you have questions or concerns about your therapy or therapist, please feel free to discuss them with your therapist directly or if you would like to make a complaint about your therapist please report to AHPRA via this link(https://www.ahpra.gov.au/Notifications/Concerned-about-a-health-practitioner.aspx)

Question 13

Can ADHD assessments be done remotely?

Accepted Answer

Yes, at Ikigai Psychology Clinic, all ADHD assessments are conducted remotely with our Psychologist.  If you would like to learn more about ADHD assessments please have a look at our ADHD page (https://www.ikigaipsychology.com.au/adhd-assessment)on our website.

Question 14

What are the potential outcomes of an ADHD assessment?

Accepted Answer

The assessment can result in one of the following outcomes: a diagnosis of ADHD, a diagnosis of a related condition, or the determination that the symptoms do not meet the criteria for any specific disorder. If diagnosed with ADHD, treatment options, such as medication, therapy, or behavioural interventions, can be discussed with your therapist.

Question 15

How much does an ADHD assessment cost?

Accepted Answer

Please view our ADHD page (https://www.ikigaipsychology.com.au/adhd-assessment)for further information about pricing.

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